Our Mission, Our Values
Achieve excellence through people and technology
Human centered
A corporate culture that values fraternity, conviviality, solidarity and integrity.
Innovate to do better
Tailored work tools to improve efficiency, proactivity and performance.
United for success
Team building is our priority. Individual and collective success go hand in hand.
The agents who represent you
Since 2020, we have earned the trust of more than 25 foundations thanks to an exceptional team, recruited, trained and supervised to redefine standards.
Our Team
Lise Baillargeon
President
An entrepreneur at heart, Lise Baillargeon founded Groupe Monali in 2013. In 2020, she initiated a bold shift in philanthropy, supported by 10 years of experience in the field. Her main motivation: think outside the box to excel.
Nancy Paquin
Supervisor
With over 10 years of experience in Philanthropy, Nancy has been part of the Monali Group since 2018. Curious and meticulous, she is always there to encourage the team. An indispensable asset for our company.
Julie Folchitto
Supervisor
Julie has over 15 years of experience in telemarketing, team management, training and coaching. A person of heart to train, coach, motivate and get the team to excel.
Kathy Gagné
Call Center supervisor and agent
Kathy is passionate about human relations, highly motivated by the team’s success. She wants to make a difference in people’s lives.
Our services
A full range of services to offer a turnkey solution.
Call center
People recruited and trained to maximize donations. A perfectly honed and direct telephone approach.
Creative advertising
We have the expertise and experience to design campaign messages and visuals to attract attention and reach donors.
Digital and Postal campaigns
We offer personalized emails to accompany promises and prepare direct mail campaigns.
Data Management
Our services include database cleaning, segmentation, solicitation strategy and update process.
IT team
Internally, we have a high-level team specialized in application development and IT support.
Refer a friend program
Our highly advanced solution to maximize referrals. It is an online application that adapts to the customer and the market.
Track your results in real time!
Access to performance indicators and real-time results allow us to react and take action on the spot when a target is not reached. This has allowed us to build a solid reputation for reactivating lost donors (6-15 years) with success rates of up to 40%.
We have earned their trust
